Refund Policy

We have a 30-day return policy for items purchased on our website, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the order number or the email address used at checkout.

To start a return, contact us at support@trykurativ.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@trykurativ.com or 1 (800) 906-0125.

Damages and issues

Please inspect your order on arrival and contact us right away if an item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

For health and safety reasons, opened consumable products (oils, gummies, pet treats) and opened topicals cannot be returned unless they arrived damaged or defective. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you would like.

Refunds

We will let you know once we have received and inspected your return, and whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@trykurativ.com.

Thank you for choosing Kurativ.